Refund Policy
Effective October 12, 2026
This is the refund policy for the paid plans (Plus and Pro) of Genharden DMARC. Our online order process is conducted by our online reseller Paddle.com, the Merchant of Record for all orders placed through it, so refunds for those orders are made through Paddle to the payment method you used.
Full refund within 30 days, no questions asked
Every payment for a paid plan (monthly or yearly: a first payment, an automatic renewal, or what you paid to move to a higher plan or to yearly billing) is refunded in full if you ask within 30 days of the payment date. We do not ask why, and we do not deduct for the time or usage you had.
How to ask
Ask whichever way suits you: • find your order through the link in Paddle's receipt email or at paddle.net and request a refund there • email support@genharden.com with the email address you paid with or the receipt number We process refund requests within 3 business days of receiving them. For a payment made through Paddle, that means we submit the refund to Paddle within that time; the refund is paid once Paddle approves it and goes back to the payment method you used. Paddle's approval and your card issuer or bank may take further time.
After a refund
Refunding a first payment or a renewal ends that subscription right away and the workspace moves to the Free plan. Your data is not deleted: the Free plan's limits apply, and all of it shows again if you move to a paid plan. If what is refunded is a payment for moving to a higher plan or to yearly billing, the subscription continues, on the plan and the billing period it had before the change. If a payment is reversed because you disputed it with your card issuer or payment provider (a chargeback), we may end that subscription right away, and the workspace then moves to the Free plan.
After 30 days
Payments older than 30 days are not refunded. You can cancel at any time instead: the plan stays until the end of the period you paid for, with no further payments, and then moves to Free. If we stop offering the service, or significantly reduce what a paid plan includes and you cancel because of it, we refund the unused part of your period.
Bank transfer and Managed service
A yearly plan paid by bank transfer with a tax invoice (Korea) is also refunded in full if you ask within 30 days of the payment, and the tax invoice is cancelled with an amended invoice. The refund is paid back to the bank account the payment came from, and we may ask for a copy of your bankbook to confirm that account. Refunds for Managed service follow its agreement.
Your statutory rights
This policy does not limit the rights you have as a consumer under the law. Where the law or Paddle's buyer terms give you more generous rights, those apply.
Contact
Refund questions: support@genharden.com Peerborough, Inc. · 5F v1116, 6, Teheran-ro 79-gil, Gangnam-gu, Seoul, Republic of Korea